Join Sally Greenaway, and Southwark Borough Council to find out how to create the perfect queue experience for your callers
Premier CX is seeing first hand the challenges contact centres are facing, and we want to give back to the industry by divulging some of the best kept secrets on how to create an engaging queue experience, and reduce complaints. This webinar took place on Thursday 12th November at 11am and covered...
- Learn the psychology behind music and voice choices
- Identify what types of queues you may have
- How Southwark Council transformed their experience
- The importance of professionally mixed and produced messaging
- And why all of this, and more, is so important to callers
As a bonus we are giving away a free pdf with all the best practices covered in this webinar, so you can go away feeling empowered to change your own queue experience.
BUT, if that still doesn't get the creative juices flowing, just ask us for a free demo of how we think you could sound, as some food for thought...