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Contact Centre Customer Experience
 
 

THE ONLY CONSTANT IN LIFE IS CHANGE

An Insight into how E.ON Energy manage both planned and unexpected changes

Case Study Download and Webinar Video

 
 

You may have missed the webinar but you can still watch it and read the case study

Complete the form to download the Only Constant in Life is Change case study and see how E.ON:

  • Reduced customer complaints regarding the caller journey 
  • Increased self-serve figures
  • Increased customer confidence

You can also view the Webinar video.