Sally Greenaway answers questions from the webinar
The Caller Personalisation webinar attracted one of the largest audiences of any of our online events. Such was the interest in how Caller Personalisation can have a positive impact on the caller experience and the operation of the contact centre, there were more questions than we had time available.
Sally Greenaway popped back into the studio to answer questions that were raised.
If you have any questions not covered in this follow-up, or would like to discuss Caller Personalisation further,
please contact Premier CX at hello@premiercx.co.uk
