Experts in
Video FAQs

At Premier CX, we elevate your customer experience with impactful videos that inform, support and delight. 

Our mission is to reduce your total costs and call volumes with a Video Managed Service that’s fast, effective and affordable. 

Fill out our contact form or call 0333 006 5737 to get started. 

Let's talk.

Our experts would love to hear from you, so let's explore how video FAQs could transform your CX.

Why Video?

Consumer expectations have increased over the last decade, and companies need to evolve their communication strategies to connect with customers via a medium they prefer.

Since 2022, 83% of customers have expressed a strong preference for watching videos over reading FAQ articles.

The benefits for contact centres who have already embraced video FAQs are startling:

18%

Reduction in average handling time

47%

Increase in replacing traditional media with video

54%

Increase in customer demand for more FAQs

Our Service

At Premier CX, we provide professional, brand-aligned video production with unlimited upgrades and fast updates.

Our low-overhead process includes multilingual translations, creative support, video hosting and performance analysis. This means, unlike other providers, we're a complete video managed service.

With over 25 years of contact centre expertise, we bring excellent and industry know-how to ensure the success of your FAQ videos.  

Our pricing is bespoke and tailored to the size and scale of the service you require, so please reach out to learn more.

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Don't just take our word for it

See success stories & results

Severn Trent Case Study Header_HomePage
Videos

Empowering over 2,500 customers every month with videos

We took Severn Trent’s challenging topics, brought them to life visually and encouraged self-service...

Learn more
BPP Case Study Header_HomePage
Videos

30,000 views of one video in a month

We changed text-heavy instructions into succinct, on-brand, easy to follow videos, featuring subtitles and visual guidance...

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Cambridge City Council Case Study Header_HomePage
Videos

Increased registrations by 30% in the first month

We created a simple, instructional, and informative video to empower residents to self-register for the portal, reducing incoming call...

Learn more
Want to learn more?

Download our eBook.

If you're considering the possibility of video FAQs and want to know more,
we explain the ins and outs (and more) via our helpful eBook.
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