How videos can help...
Why use videos?
A helpful link to the right video can reduce agent effort, reducing AHT and preventing repeat contact.
It can improve the customer experience by delivering helpful information in a time-saving, engaging format, in a style and language to meet their needs.
“Working with Premier CX has been an exceptionally easy and smooth process, following a quick discussion they nailed our script and the format that we were looking to deliver. We feel our brand is strongly represented through the video and our message is clear and concise. Premier CX are incredibly efficient, the process from start to finish was really quick and they even incorporated a couple of our changes and additions on the same day! Thanks to Premier CX we have a video which we can use across the contact centre and on our social pages to help simplify the experience for our customers who are moving home.”
Customer Experience Lead, Northumbrian Water
Agile and simple process
Our methodology enables us to deliver effective videos quickly, at a cost-effective price point, whilst minimising the demands on your internal resources. Our expertise reduces your effort.
“We’ve partnered closely with Premier CX on a number of projects and found them so helpful and knowledgeable, creating the video was no different - it was really smooth and straight forward. Premier CX listened to our concerns and incorporated everything we wanted to include. They took each of the stages within the Online Housing Portal and quickly created an easy to follow, step-by-step guide using our own system visuals. We’ve already been able to use the video in our contact centre - our advisors send out the link via email and it’s available to watch via our website too. Thanks to our Premier CX video we have reduced our AHTs and it’s made a huge difference to our wait times as advisors no longer have to talk through each step with the caller.”
Customer Services Operations Manager, Cambridge City Council